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Terms & Conditions

Intellectual property rights

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within this website is made available only for your personal non-commercial use and that you may download such material and content onto only one computer hard drive only if needed to make a purchase. Any other use of the material and content of the website is prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, commercially exploit or create derivative works of such material and content.

Description of products

The products sold on this website are subject to the Product Description which sets out conditions related to the sale of that item. We will take all reasonable care to ensure that all details and prices of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order. We cannot confirm the price of a product until your order is accepted and confirmed.

Non acceptance of orders

There may be occasions on which we are unable to accept the order you have placed and this may be due to the following reasons:

  • The product you ordered is not in stock or not in a saleable state
  • We are unable to obtain authorisation for your payment
  • There is a pricing or product description error
  • You have not met the criteria set out in the main Terms & Conditions


We accept payment by any of the following cards:

Visa Delta Mastercard Maestro Solo Amex Visa Electron


All prices are correct at time of publication. Prices include VAT at 15.0% and exclude our delivery charge unless otherwise stated.
Occasionally we run short term price promotions, offering exceptional discounts on specified products on the website. Once these promotions have finished the products will only be available at the price stated and not the previous discounted price.
Prices offered on the website may not necessarily reflect prices on the same products in our stores. We reserve the right to offer special website prices to our online customers that will not be offered if the product is purchased in one of our stores.

Offensive Weapons Act

Under the Offensive Weapons Act, and Violent Crime Reduction Act it is an offence to sell knives, knife blades or any other product that may be perceived as an offensive weapon to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.
By placing an order on our website, you agree to our terms and conditions of sale and hence confirm that you are over 18 years of age and can legally purchase products covered by the Offensive Weapons Act.

Substances not available for delivery

We do not deliver any liquids or gaseous substances due to strict guidelines set out by our Carriers. This means that any product that requires accessories that use liquids or gases can not be provided by our home delivery service. For example, we do not deliver butane cylinders for gas barbecues.
If you do need to purchase liquids or gases from Robert Dyas, you can do so from our stores that are located across the South & South East of England.

Privacy & Security

Security and Data Protection

At Robert Dyas we take your privacy and security seriously, that is why we ensure that our security policy is up to date with the latest services to protect you when shopping online. Below you will find information regarding the key aspects of our secure shopping service.

1. Verified by VISA and MasterCard® SecureCode™

Verified by VISA and MasterCard® SecureCode™ are new services from VISA and MasterCard in association with your card issuer to provide added protection when you buy online. There is no need to get a new card (great news!), you just need to choose your own personal code for your existing card. This information is never shared with any of the retailers or merchants. It is a private code that means added protection against unauthorised use of your credit or debit card when you shop online. This should not be confused with your normal pin number that you use when shopping in the high street or when using cash machines. To choose your new code, you will need to register by following the website links provided below.
When shopping on our website, if you card is eligible for these schemes (currently only available on credit cards but not debit cards), you may see a pop up window appear when you are at the checkout. This pop up will be provided by the bank that issued the card you are making payment with. If you have not already registered your card, you can use this pop up and follow the instructions to register securely. Once registered, you will be taken back to the Robert Dyas website to complete your order. If you are at all concerned or confused, simply close the pop up window and complete your order as normal, then contact your bank to find out more about the schemes. Once registered, you will then be required to use your personal code on all subsequent online transactions.
These services are effectively the online equivalent of chip & pin, which is the only secure way to shop in the high street. By replicating this high street security, Robert Dyas is providing you with a secure and safe online shopping service.
If you would like to learn more about these services, please click on the logos to the right where you will find links to the relevant websites or visit:
If you use MasterCard:

If you have a VISA debit or credit card:

2. SafeBuy Assurance Scheme

Robert Dyas is a member of the SafeBuy Assurance Scheme for online retailers. Robert Dyas' accreditation registration number is 507082.
When you shop online with a retailer displaying the SafeBuy logo, you have the guarantee that the retailer conforms to the Data Protection Act 1998 as well as the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications. To find out more about SafeBuy please click on the logo to the right.

3. Handling your personal data

If you are interested in placing an order with us on-line, but are concerned about how safe and reliable it will be, here is some information about how we manage and protect your data:

· Cookies (small text files put on your PC) are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item

· Our secure server software encrypts information to ensure your transactions with us are private and protected as they travel over the Internet. All credit card transactions are either handled by an approved third party or on a secure server using a minimum of SSL/128-bit encryption

· When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such personal information is held on secure servers, and will be treated as fully confidential. We do not disclose this information to 3rd Parties for marketing purposes.

4. Data Protection

Robert Dyas is committed to supporting the requirements of the Data Protection Act 1998 ('the Act') which aims "to regulate the use of automatic processed information relating to individuals and the provision of services in respect of such information". Robert Dyas has registered as a Data user under the Act. Robert Dyas subscribes to the principles set out in the Act for the handling of personal data as outlined below:

· The information contained in the personal data held by the Company is obtained and processed fairly and lawfully, i.e. in accordance with the provisions of the Act.

· Personal data held by the Company is only held for specified and lawful purposes.

· Personal data held by the company will not be used or disclosed in any manner incompatible with any lawful purpose.

· Personal data held by the Company will be adequate, relevant and not excessive in relation to the purpose for which it was obtained.

· Personal data held by the Company will be accurate (insofar as the Company can control this process, being dependent on customer integrity and the integrity of such credit reference agencies as it uses) and kept up to date.

· Personal data held by the company will only be kept for as long as is necessary for a particular purpose - the Company specifically needs to keep names and addresses of customers in order to deal with any queries, complaints or after sales service enquiries.

· The Company will advise any customer who enquires, whether the Company holds personal data on that customer and will respond appropriately if the customer requires the data to be corrected or erased.

· The Company has in place appropriate security measures against unauthorised access or alteration, disclosure or destruction of personal data and against accidental loss or destruction of such data.

· Any enquiries relating to the Company's data protection policy should be addressed to the Data Compliance Officer at Robert Dyas Holdings Limited at Cleeve Court, Cleeve Road, Leatherhead, Surrey KT22 7SD


We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.

Personal information

Robert Dyas respects your privacy. In general, you can visit Robert Dyas on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your full name, home address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you on the Internet. In order to place an order on our website you will be asked to log in using an email address and password. This enables us to send you confirmation of when you order has been dispatched as well as providing you with an easy log in for future visits to the website.
If you choose to give us personal information through the Internet that we may need to correspond with you or process an order, it is our intent to let you know how we will use this information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
Information collected by Robert Dyas is used internally by authorised Robert Dyas employees for three main purposes.

· We collect information to determine how to improve our site by seeing which areas, features and products are most popular

· We collect information in order to personalise the site for our customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past

· We keep track of the domains from which people visit us. We analyse this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.

Disclosure Exceptions

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

· To comply with legal process such as a search warrant, subpoena or court order;

· To protect the company's rights and property;

· To investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;

· To protect against misuse or unauthorized use of our web site; or

· During emergencies, such as when we believe someone's physical safety is at risk.


There are various technologies, including one called "cookies", which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Robert Dyas pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Robert Dyas Web site, to keep track of items you put into your shopping trolley, to tell us whether you have visited Robert Dyas previously, and to help us determine whether you came to Robert Dyas from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.


We want our website to be as accessible as possible. To make our website easy to view, we've designed it in accordance with guidelines laid down by the Web Accessibility Initiative (WAI).

Taking time over design

We are always looking for ways to improve our website and make it easier to use, following principles laid down by the Web Accessibility Initiative (WAI). We also set our own guidelines.

Our guidelines include:

Using meaningful ALT text for all images to provide descriptive text

Using descriptive hyperlink text avoiding the use of frames, which are difficult for special browsers to interpret

Using an easy-to-see web colour scheme

Using an easier to read non-serif font type, size and colour.

However, making the website easy to use goes further than just colour and fonts. We are also working hard at making sure our site has useful content that is laid out in an easy-to-navigate way, taking into consideration people who use speech readers.

How to change your browser settings

If you want to alter the way you view any website, from the size of text to the colour of hyperlinks, you can change some of the options in your internet browser. To change settings on Internet Explorer, follow the instructions below. These settings should work on most websites but they will not affect images on the screen.

If you have problems changing your settings, use the Help menu in your browser toolbar.

To permanently apply font and colour changes:

On the browser Tools menu select Internet Options

On the General tab, select Accessibility

Click on the three boxes to show ticks

Click OK to enlarge text

On the browser Tools menu select Internet Options

On the General tab, select Accessibility

Tick the Ignore font sizes specified on web pages check box

Click OK

On the browser menu select View

Click Text size

Choose the size of text

To change text and background colour:

On the browser Tools menu select Internet Options

On the General tab, select Colour

Deselect the Use Windows colours tick box

Select the box next to Text and choose a colour

Click OK

Select the box next to Background and choose a colour

Click OK

To prevent graphics and images appearing:

On the browser Tools menu select Internet Options

On the Advanced tab, scroll down to the Multimedia heading

Deselect the graphics options Animations, Videos, Pictures and Images by clicking on the boxes to remove the ticks

Click Apply then OK

To change the size of the window:

On the browser View menu select Full screen or press F11

To change the colour of links displayed on a screen

On the browser Tools menu select Internet Options

On the General tab, select Accessibility

Click on Select ignore colours specified on Web pages (should contain a tick)

Click OK

Select General tab and click on Colours

Turn off the Use hover colours tick box (should not contain a tick)

Select Visited and choose the colour that suits you best, click OK

Select Not Visited and choose the colour that suits you best, click OK

Select OK for Colours

Select OK for Internet Options

If you have any problems changing your browser settings, use the Help menu in your browser toolbar.

Standards compliance

The pages on our website conform to the A compliance guidelines as specified by the Web Content Accessibility Guidelines.

We make our best efforts to follow the spirit of the Disability Discrimination Act (DDA) of 1995 regarding our provision of services online, as required by the Disability Rights Commission (DRC).

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© 2010 Robert Dyas Ltd. Registered Office: Robert Dyas, Cleeve Court, Cleeve Road, Leatherhead, Surrey, KT22 7SD